GEMWIN

Legal Information / Legal Notice

This page provides essential legal information regarding the company and the Gemwin platform, as required for transparency by regulatory authorities. Players are advised to consult this information to understand the service owner, operating license, and relevant legal terms.

Owner & Service Operator

The Gemwin platform is owned and operated by Amadeus Technology B.V., a company incorporated under the laws of Curaçao with Commercial Register Number 164694, duly registered with the Curaçao Chamber of Commerce. The company’s registered address is Chuchubiweg 17, Curaçao.

All online gaming services provided by Gemwin are conducted through this legal entity. Amadeus Technology B.V. has been licensed by the Curaçao Gaming Control Board since 16 December 2025 to offer games of chance under license number OGL/2024/1272/1143, in accordance with the National Ordinance on Offshore Games of Hazard (Landsverordening buitengaatse hazardspelen, P.B. 1993, no. 63) (NOOGH).

Operating License

Gemwin operates lawfully under the authorization of the Curaçao Gaming Authority (CGA) – the online gaming regulatory body of Curaçao. We hold License Number OGL/2024/1273/1142, issued by the CGA on December 18, 2025. This is an Online Gaming License issued under the new Curaçao regulations, permitting us to provide gambling services, including sports betting, online casino, and prize-based games on an international scale. This license confirms that Gemwin has met the stringent standards for capital, competence, transparency, security, and social responsibility required by the Curaçao authorities. Players can be assured that we operate under the strict supervision of the CGA, fully complying with regulations regarding anti-money laundering, crime prevention, and player protection.

Regulatory Authority

  • Licensing & Supervisory Authority: Curaçao Gaming Authority (CGA).
  • Website: gamingcontrolcuracao.org – where players can verify our license information or learn more about Curaçao's online gambling regulations.
  • Note: The CGA allows operations in many global markets, but also has restricted areas by policy. Gemwin is committed to not targeting or providing services in prohibited countries/regions (e.g., where online gambling is illegal or where the CGA does not authorize provision). If you are in a restricted region, please refrain from using our services. The list of restricted regions is subject to change according to regulations, and we reserve the right to refuse access from IPs originating in those zones.

Copyright & Intellectual Property

All content, interface, design, logos, trademarks, and source code on the Gemwin website are the exclusive property of Amadeus Technology B.V. or its lawful licensors. These rights are protected by international and local intellectual property laws. The copying, distribution, modification, or use of any component of Gemwin's intellectual property for commercial purposes without our prior written consent is strictly prohibited. Players are granted a limited right to use the website content for personal and non-commercial purposes, and must comply with the published DMCA & IP Policy.

Legal Disclaimer

While we strive to ensure the accuracy and integrity of the information on the website, the content may contain minor errors or be subject to changes over time. Gemwin disclaims liability for any errors or omissions in the content on this page, but we will endeavor to update it promptly upon discovery or notification. Furthermore, as stated in the Disclaimer section, we are not responsible for indirect losses or damages arising from the use of the services, to the extent permitted by law.

Governing Law and Jurisdiction

Access to and use of Gemwin, as well as all our terms and policies, are governed by the current laws of Curaçao. Should a dispute arise requiring judicial resolution, such dispute shall fall under the jurisdiction of the Curaçao courts or the corresponding judicial authority as stipulated by the license regulations. Nevertheless, we always prioritize resolving disagreements through internal negotiation and mediation first.

Anti-Money Laundering (AML) and KYC

In accordance with Curaçao law and international standards (FATF), we fully implement measures for the prevention of money laundering and terrorist financing. This includes a KYC (Know Your Customer) process for customer verification, monitoring of suspicious transactions, and reporting to the Curaçao Financial Intelligence Unit when necessary. Any misuse of the service for money laundering purposes will be immediately blocked and reported. We also adhere to the "know your customer" rule, and may request you to provide additional information or documentation during your use of the service to ensure safety and legal compliance.

Social Responsibility & Responsible Gaming

Gemwin is fully committed to the responsibility of protecting its players. We apply a Responsible Gaming Policy following CGA guidelines, which includes: prohibiting minors under 18 years of age, providing self-limitation and self-exclusion tools, warning about the risks of gambling addiction, and training staff to recognize and assist players showing signs of problems. If you require support for problem gaming, please consult the Responsible Gaming page or contact us for assistance.

You are not permitted to register on the Website or use our services if you are a resident of: Aruba, Australia, Bonaire, Brazil, Canada (Province of Ontario), Curaçao, France, Iran, Iraq, the Netherlands, Saba, Spain, Portugal, St. Maarten, Statia, the United States or its territories, or the United Kingdom.

We reserve the right to refuse customers from any other countries outside the jurisdictions mentioned above at our sole discretion.

Legal Contact

If you need to contact us regarding legal matters (e.g., privacy requests, copyright complaints, term inquiries), please use the following channels:

  • Legal Email: [email protected]
  • Office Address: Amadeus Technology B.V. (Legal Department), Chuchubiweg, Curaçao.

We encourage players to first use standard customer support channels (chat, CS email) for general issues. The legal channel should only be used when genuinely necessary concerning legal rights and obligations.

Updates and Validity

The legal information on this page is effective from the date of issue. We may update the content to reflect changes in the legal entity, license, or applicable law. All changes will be announced on the page and will take effect 7 days from the date of posting. Players are responsible for reviewing periodically to be aware of important updates.

By continuing to use Gemwin, you confirm that you have read, understood, and agreed to the legal information stated above, along with all related Terms & Policies. We aim to build a safe, transparent, and legally compliant entertainment community – thank you very much for your trust and cooperation.