Responsible Gambling Policy

1. Statement of Intent

MOBILE INCORPORATED Limited (the “Company”, “we”, “us”, or “our”) is committed to fostering a safe gambling environment where customers can enjoy our Services in a controlled and responsible manner.

This Responsible Gambling Policy outlines the measures we apply to minimise gambling-related harm, support informed decision-making, and comply with applicable regulatory standards.

Gambling should be viewed as a form of entertainment only, and not as a way to generate income or resolve financial difficulties.

This Policy applies to all users of our gaming platform, websites, mobile applications, and related Services (collectively, the “Services”).

2. Regulatory Compliance

The Company implements responsible gambling measures in accordance with applicable requirements, including those issued by the Malta Gaming Authority (“MGA”), as well as broader regulatory obligations relating to player protection, consumer safeguards, and operational integrity.

Responsible gambling is embedded within the Company’s compliance and risk management framework.

3. Approach to Player Protection

Our responsible gambling framework is based on the following principles:

• safeguarding players from gambling-related harm
• promoting awareness of responsible gambling tools
• enabling users to maintain control over their activity
• identifying risky behaviour at an early stage
• intervening when necessary to protect customers
• ensuring compliance with regulatory expectations

4. Age Verification and Access Control

Access to the Services is strictly limited to individuals aged 18 years or older, or the minimum legal age in the relevant jurisdiction, whichever is higher.

The Company applies verification procedures to confirm identity and age. Where underage activity is suspected or identified, immediate action will be taken, which may include suspension or permanent closure of the account.

5. Responsible Gambling Tools Available

We provide customers with a range of tools designed to support responsible gambling behaviour:

Deposit Limits

Users may set limits on how much they can deposit over daily, weekly, or monthly periods.

Loss Limits

Customers can restrict the maximum amount they are willing to lose within a defined timeframe.

Session Management Tools

Players may control the duration of their gaming sessions.

Time-Based Reminders

Automated alerts may be provided during gameplay to encourage awareness of time spent playing.

Self-Exclusion

Users may voluntarily exclude themselves from all or part of the Services for a set period or indefinitely.

Self-exclusion remains in effect for the entire selected duration and cannot be reversed during that time.

6. Monitoring of Player Behaviour

The Company monitors gameplay activity to identify patterns that may indicate potential gambling-related harm.

Such patterns may include:

• increased deposit frequency
• repeated loss recovery attempts
• unusually long or frequent gaming sessions
• significant deviation from normal behaviour
• escalation in wagering intensity

Where concerns are identified, the Company may:

• contact the customer
• recommend or apply responsible gambling tools
• impose temporary restrictions
• escalate for internal review and assessment

7. Protective Interventions

Where appropriate, the Company may take proactive steps to protect users, including:

• temporary account suspension
• enforced cooling-off periods
• application of mandatory limits
• restriction of specific gaming features
• referral to external support services

Interventions are based on risk indicators and regulatory obligations.

8. Self-Exclusion Policy

Self-exclusion is a voluntary tool available to customers who require a break from gambling.

During self-exclusion:

• access to the account is blocked
• marketing communications are suspended
• attempts to create new accounts may be restricted

Users are encouraged to seek external support if they are experiencing difficulties related to gambling behaviour.

9. Financial Responsibility and Awareness

Customers are strongly encouraged to only gamble with funds they can afford to lose.

The Company may take steps to identify signs of financial vulnerability or harmful gambling behaviour and apply appropriate protective measures where necessary.

10. Support and External Resources

The Company acknowledges the importance of external support services for individuals affected by gambling-related harm.

Where appropriate, users may be directed to independent organisations that provide counselling and support for gambling-related issues.

11. Employee Training and Awareness

Staff members involved in customer interaction and monitoring receive ongoing training covering:

• identification of problem gambling indicators
• responsible gambling tools and interventions
• escalation procedures
• regulatory obligations relating to player protection

Training is reviewed and updated regularly.

12. Record Keeping and Compliance Oversight

The Company maintains appropriate records relating to responsible gambling activity, including:

• limit settings and modifications
• self-exclusion actions
• intervention measures
• behavioural risk assessments

These records support compliance monitoring and regulatory reporting obligations.

13. Policy Review

This Responsible Gambling Policy is reviewed periodically to ensure continued compliance with regulatory requirements and industry best practices.

The Company may update this Policy at any time, and the most current version will always be made available through official channels.

The Company may update this Policy at any time, and the most current version will always be made available through official channels.