Terms and Conditions

Version: v1.0
Last Updated: dd/mm/yyyy

Mobile Incorporated Limited, a company incorporated under the laws of Malta with Company Registration Number C 84149 and having its registered office at Elite Business Centre, Trejqa Ta’box Box, MSIDA, MSD1840, Malta. Mobile Incorporated Limited is licensed and regulated by the Malta Gaming Authority (MGA) under B2C Gaming Service Licence No. MGA/B2C/818/2020 to provide Type 1 (casino) and Type 2 (fixed-odds betting) gaming services.

1. Scope and Acceptance

These Terms and Conditions (“Terms”) govern your access to, registration with, and use of the online gaming services, platform, website, and associated products operated by Mobile Incorporated Limited (referred to as “the Company”, “we”, “us”, or “our”).

By creating an account, accessing the platform, or using any of our services, you confirm that you have read, understood, and agree to be legally bound by these Terms.

If you do not agree to these Terms in their entirety, you must refrain from using the services or registering an account.

2. Amendments and Updates

We reserve the right to amend, revise, or update these Terms at any time in response to legal, regulatory, operational, technical, or responsible gaming requirements.

Where changes materially affect your rights or obligations, we will provide reasonable advance notice prior to implementation. Such notice will describe the nature and scope of the changes.

Where your acceptance is required, continued use of the platform will be conditional upon your agreement to the revised Terms. Until acceptance is provided, access to gaming and wagering features may be restricted. Withdrawal of available funds will remain permitted, subject to verification and applicable legal obligations.

3. Eligibility and Account Governance

3.1 Age and Legal Capacity

Access to the services is strictly limited to individuals who are at least 18 years of age or who meet the minimum legal gambling age in their jurisdiction, whichever is higher.

We may require documentation to verify age and identity at any time. Submission of false, incomplete, or misleading information may result in:

  • Immediate suspension or termination of the account
  • Forfeiture of bonuses and winnings
  • Notification to relevant regulatory or enforcement authorities where required

3.2 Jurisdictional Restrictions

Users are solely responsible for ensuring that online gambling is lawful in their jurisdiction of residence or access.

We do not intentionally offer services in territories where gambling is prohibited, restricted, or where we are not licensed to operate.

If access is identified from a restricted jurisdiction, we reserve the right to:

  • Block access to the platform
  • Suspend or close the account
  • Restrict financial transactions including deposits and withdrawals

3.3 Account Limitation (One Account Rule)

Each individual is permitted to maintain only one registered account.

All information provided must be accurate, truthful, and exclusively associated with the account holder. The use of multiple accounts, false identities, or accounts operated on behalf of third parties is strictly prohibited.

Where duplicate or fraudulent accounts are identified, we may:

  • Close all affected accounts
  • Remove bonuses and promotional benefits
  • Forfeit any associated winnings

3.4 Regulatory and Policy Compliance

Users must comply with all applicable:

  • Laws and regulations
  • These Terms and associated policies
  • Game rules and promotional conditions

Non-compliance may result in account restrictions, suspension, or termination.

4. User Duties and Conduct

4.1 Security of Account Credentials

Users are responsible for maintaining the confidentiality and security of their login credentials.

Any activity carried out using valid login details will be presumed to have been authorised by the account holder unless evidence demonstrates otherwise.

Users must immediately notify us of:

  • Any suspected unauthorised access
  • Loss or compromise of credentials
  • Any abnormal account activity

We shall not be liable for losses resulting from failure to safeguard account access.

4.2 Accuracy of Information

All registration and account information must remain accurate, complete, and up to date.

Users are required to promptly update:

  • Contact details
  • Payment information
  • Residential address

Failure to maintain accurate information may result in verification delays or restricted access.

4.3 Game Rules Awareness

Users are responsible for reviewing and understanding all applicable game, betting, and promotional rules prior to participation.

All participation is voluntary and undertaken at the user’s own risk. The Company assumes no liability for financial losses incurred through gameplay.

4.4 Prohibited Activities

Users must not engage in any of the following:

  • Fraudulent, deceptive, or illegal activity
  • Collusion or coordinated cheating
  • Use of bots, scripts, or automated systems
  • Exploitation of software bugs or system errors
  • Manipulation of outcomes or platform functionality
  • Money laundering or suspicious transactions
  • Abuse or misuse of bonuses or promotions

Account transfer, sale, or sharing is strictly prohibited.

Any breach may result in immediate suspension, termination of the account, and forfeiture of balances, bonuses, or winnings.

4.5 Conduct and Communications

Where communication features are available, users must maintain appropriate conduct.

Prohibited content includes:

  • Harassment, threats, or abusive language
  • Hate speech or discriminatory remarks
  • Obscene, offensive, or unlawful content
  • Explicit or inappropriate material

We reserve the right to restrict or remove access to communication features in the event of violations.

4.6 User-Initiated Account Closure

Users may request account closure at any time via account settings or customer support channels.

Users are advised to withdraw any remaining funds prior to closure.

Account closure may be delayed where:

  • Verification processes remain incomplete
  • Investigations are ongoing
  • Disputes remain unresolved

Upon closure:

  • Access to services will be terminated
  • Unused bonuses may be forfeited where applicable
  • Regulatory retention requirements may continue to apply

Users are encouraged to utilise responsible gambling tools where appropriate.

5. Company Rights and Operational Controls

5.1 Verification Requirements

We may request identity, financial, and account verification at any time, including:

  • Government-issued identification
  • Proof of address documentation
  • Payment method verification
  • Source of funds or source of wealth information

Failure to provide requested documentation may result in restricted access to services.

5.2 Service Availability

Platform availability may be affected by:

  • Scheduled maintenance
  • System upgrades
  • Security enhancements
  • Technical disruptions

While we strive for continuous availability, uninterrupted service cannot be guaranteed.

5.3 Monitoring and Financial Controls

We may impose limits on deposits, withdrawals, and wagering activity.

All transactions are subject to monitoring for fraud prevention, compliance, and regulatory obligations. Suspicious activity may result in additional verification or reporting to authorities.

5.4 Suspension and Termination Rights

We may suspend or terminate accounts where necessary due to:

  • Breach of these Terms
  • Fraudulent or illegal activity
  • Regulatory requirements
  • Security or operational concerns

Where permitted, users will be notified accordingly.

5.5 Intellectual Property Rights

Ownership of Intellectual Property

Mobile Incorporated Limited and its licensors retain all rights, title, and interest in and to the website and all Content made available on or through it. For the purposes of these Terms, "Content" includes, without limitation, all text, software, source code, scripts, graphics, artwork, drawings, photographs, sound recordings, music, games, videos, interactive features, documentation, data (including statistical compilations and database content), trademarks, service marks, trade names, logos, and any other materials accessible through the website.

The Content is protected by applicable copyright, trademark, patent, design, and other intellectual property laws and treaties. Accessing or using the website does not confer any ownership, licence, or other proprietary interest in the Content or any related intellectual property rights, except to the limited extent expressly permitted by Mobile Incorporated Limited or its licensors.

Permitted Use and Restrictions

Your right to use the website is limited to personal, non-commercial use and is subject to these Terms. Except as expressly authorised by Mobile Incorporated Limited, permitted by applicable law, or enabled through the website's intended functionality, you must not:

  • reproduce, copy, distribute, publish, display, perform, transmit, upload, download, or otherwise use or exploit any part of the Content or the website for any unauthorised purpose;
  • access, scrape, harvest, or extract data or source code from the website, whether manually or by automated means;
  • modify, adapt, translate, edit, decompile, disassemble, reverse engineer, or otherwise attempt to discover or recreate the source code or create derivative works from the Content;
  • sell, assign, transfer, licence, sublicense, rent, lease, host, or otherwise commercially exploit or make the Content available to another person or entity;
  • remove, alter, conceal, or circumvent any copyright, trademark, proprietary notice, security feature, or rights management information associated with the Content;
  • use the Content or information obtained from the website to develop, train, test, market, or operate a website, application, product, platform, or service that competes with or replicates the website;
  • use robots, spiders, crawlers, bots, data mining software, automated collection tools, artificial intelligence systems, or similar technologies to collect, extract, compile, index, or create databases, directories, datasets, or other collections from the website or its associated databases;
  • use the trademarks or refer to the website in any reporting, blogging, advertising, endorsement, promotion, or marketing activity undertaken for commercial benefit, financial gain, or business advantage, except where such use is permitted under applicable law; or
  • use the Content for any purpose other than the personal, non-commercial use expressly permitted under these Terms.

Any rights not expressly granted under these Terms are reserved by Mobile Incorporated Limited and its licensors. Any use of the Content outside the scope of the permissions granted under these Terms is strictly prohibited.

5.6 Account Suspension

Accounts may be suspended or closed in circumstances including:

  • Verification failure
  • AML or fraud concerns
  • Breach of policies
  • Regulatory obligations

Reinstatement is not guaranteed.

6. Payments, Deposits, and Withdrawals

6.1 Source of Funds and Enhanced Due Diligence

All deposits must originate from legitimate sources owned by the account holder.

Where cumulative deposits reach €2,000, enhanced due diligence measures will be applied in accordance with AML obligations.

This threshold is calculated either:

  • On a daily cumulative basis, or
  • Across a rolling 180-day period

Users may be required to provide:

  • Identity and address verification
  • Proof of payment ownership
  • Source of funds documentation
  • Source of wealth information where necessary

Transactions may be restricted pending completion of verification.

Failure to comply may result in account suspension or closure.

6.2 Deposit Methods

Deposits may be made using:

  • Bank transfers
  • Card payments
  • E-wallets
  • Cryptocurrency (where supported)

Funds are credited upon successful confirmation.

6.3 Account Funds Usage

Account balances are strictly for gaming purposes and do not constitute deposits with a financial institution. No interest or returns are payable.

6.4 Withdrawal Processing

Withdrawals are subject to:

  • Identity verification
  • Compliance checks
  • Fulfilment of bonus or wagering conditions

Processing times may vary depending on security procedures and payment providers.

6.5 Promotions and Incentives

Promotions may include bonuses, cashback, free bets, loyalty rewards, or similar offers.

Each Promotion is governed by specific terms forming part of these Terms.

6.5.1 Acceptance Requirement

Participation in any Promotion requires explicit acceptance of its terms. No Promotion will be activated without acceptance.

6.5.2 Promotional Conditions

Each Promotion will specify:

  • Wagering requirements
  • Eligibility conditions
  • Time limitations
  • Withdrawal restrictions
  • Additional applicable rules

6.5.3 Availability of Terms

Promotional terms shall remain accessible while active and after acceptance.

We may modify or cancel Promotions where necessary due to fraud, abuse, or regulatory obligations.

6.6 Withdrawal Rules

Withdrawals are processed following verification and compliance checks.

Any funds subject to wagering requirements or bonus restrictions must be fully cleared before withdrawal.

Processing is typically completed within 24 hours post-verification, excluding delays caused by third-party providers.

6.7 Fees and Charges Disclosure

Any applicable fees will be:

  • Clearly disclosed prior to transaction completion
  • Made available in a dedicated fees section
  • Applied in compliance with legal and payment provider requirements

No undisclosed charges will be imposed.

Users will be informed of any changes in advance.

6.8 Transaction Holds

Payments may be delayed or suspended in cases of:

  • Suspected fraud
  • AML or compliance checks
  • Irregular transaction activity

Funds will be released once investigations are concluded.

6.9 Dormant Accounts

An account is deemed dormant after 12 months of inactivity.

Dormant accounts may:

  • Require re-verification
  • Lose access to promotional features
  • Be subject to administrative controls

Where permitted, a monthly maintenance fee may apply following prior notice.

Users will be given the opportunity to withdraw funds or reactivate their account before any charges apply.

Funds remain fully owned by the user.

7. Risk, Liability, and Disclaimers

7.1 Gambling Risk Acknowledgement

All gaming activity involves financial risk. Outcomes are random or system-generated, and losses may occur.

7.2 Service Availability Disclaimer

Services are provided on an “as is” and “as available” basis, without guarantees of uninterrupted operation.

7.3 Technical Malfunctions

In the event of system or technical errors, we may:

  • Void affected wagers
  • Adjust balances
  • Reverse incorrect transactions
  • Suspend affected services

7.4 Refund Policy

Refunds may be issued where required, including:

  • Event or game cancellation
  • System or pricing errors
  • Technical issues affecting fairness
  • Duplicate or failed transactions
  • Regulatory obligations

Refunds will be returned to the original payment method where possible or via an approved alternative method in compliance with AML requirements.

7.5 Limitation of Liability

We are not liable for indirect or consequential damages, including:

  • Loss of profits
  • Loss of winnings
  • Data loss
  • Business interruption

Liability is limited to the maximum extent permitted by law.

7.6 Force Majeure

We are not responsible for disruptions caused by events beyond our reasonable control, including:

  • Natural disasters
  • Cyber incidents
  • Government actions
  • Infrastructure failures

7.7 Third-Party Links

We are not responsible for external websites or third-party services accessed via the platform.

7.8 Indemnity

Users agree to indemnify the Company against losses arising from:

  • Breach of these Terms
  • Misuse of services
  • Illegal conduct
  • Violation of third-party rights

8. Legal Framework

8.1 Company Information

Mobile Incorporated Limited
Malta (Registration No. C 84149)
Elite Business Centre, Trejqa Ta’ Box Box, Msida MSD1840, Malta

8.2 Governing Law and Jurisdiction

These Terms are governed by the laws of Malta. Any disputes shall be subject to the exclusive jurisdiction of Maltese courts unless otherwise required by law.

8.3 Regulatory Compliance Framework

The Company operates in accordance with:

  • Malta Gaming Authority regulations
  • FIAU anti-money laundering requirements
  • FATF international standards

8.4 Responsible Gambling Measures

Available tools include:

  • Deposit limits
  • Loss limits
  • Session reminders
  • Cooling-off periods
  • Self-exclusion options

8.5 Complaints and Dispute Resolution

Where a complaint or dispute is not resolved through the Company’s internal complaint handling procedure, the player may refer the matter to:

  • the Malta Gaming Authority (“MGA”);
  • an Alternative Dispute Resolution (“ADR”) entity approved in accordance with applicable regulatory requirements; and/or
  • the competent courts of Malta.

Where an ADR mechanism is made available or selected, the player shall be informed in advance, in a clear and understandable manner, of the applicable procedure and its legal effect, including whether the ADR outcome is binding or non-binding.

Where the ADR process is non-binding:

  • the ADR outcome shall constitute a recommendation only and shall not be legally binding or enforceable;
  • the Company is not obliged to implement the outcome, without prejudice to its discretion to do so; and
  • the player retains the right to pursue the dispute before the Maltese courts or any other competent judicial authority in order to obtain a binding and enforceable decision.

Where the ADR process is binding, the player shall be clearly informed prior to participation that:

  • the ADR decision will be final and legally enforceable under the applicable ADR framework; and
  • participation may restrict or replace the right to further judicial proceedings, except where such restriction is not permitted under applicable law, including rights of appeal or judicial review.

Participation in ADR shall not, unless required by the applicable ADR framework and permitted by law, prevent the player from commencing court proceedings prior to the initiation of the ADR process.

This clause is without prejudice to any mandatory rights and remedies available to the player under Maltese law and applicable European Union legislation.

8.6 Related Documentation

This document should be read in conjunction with:

  • Responsible Gaming Policy
  • AML & KYC Policy
  • Privacy Policy
  • Complaints Policy